Terms and Conditions

Welcome to Gem House Jewellers!

These terms and conditions outline the rules and regulations for the use of Gem House Jewellers’s Website, located at https://www.gemhousejewellers.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Gem House Jewellers if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing Gem House Jewellers, you agreed to use cookies in agreement with the Gem House Jewellers’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Gem House Jewellers and/or its licensors own the intellectual property rights for all material on Gem House Jewellers. All intellectual property rights are reserved. You may access this from Gem House Jewellers for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Gem House Jewellers
  • Sell, rent or sub-license material from Gem House Jewellers
  • Reproduce, duplicate or copy material from Gem House Jewellers
  • Redistribute content from Gem House Jewellers

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Gem House Jewellers does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Gem House Jewellers,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Gem House Jewellers shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Gem House Jewellers reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Gem House Jewellers a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Gem House Jewellers; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Gem House Jewellers. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Gem House Jewellers’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Other terms

Use of this Website

By using this website, you (the user) consent to providing your email, contact and personal details whether it be input manually by yourself (the user) or automatically by software installed on this website by us and our third parties. You (the user) release us of all liability associated with the collection of your personal details including emails and other personal details.

Damage, Hacking and Unlawful Use

You (the user) agree by using this site that you will not intentionally damage, hack or use this website unlawfully.

Shipping times

You the user/ buyer/ third party acknowledge and agree to the following:

Our average shipping time is between 15-28 Business days on orders.

Please kindly bear in mind that natural and man-made disasters, public holidays, government to business and government to government instability, wars and blockades will slow down shipping times. These delays are out of the ordinary powers of GEM HOUSE JEWELLERS. You (the buyer and/or involved third party) acknowledge and agree that once your order is in the post that we are not liable for any damage or delay’s to shipping.

Delays to shipping times should be directed to the shipping company responsible for your order. These details would have been emailed to you.

We apologise for the inconvenience this has caused you.

Order Processing Time

You the user/ buyer/ third party acknowledge and agree to the following:

Order processing times are in addition to shipping time. Our company takes no more than 7 to 10 business days to process your order.

Order’s are usually processed the next business day and quality assurance inspections are undertaken. If your order is deemed defective then we will either order a new product for you from our warehouse or source a new product directly from the manufacturer depending on product availability. This is down automatically by our warehouse manager. These issues can add up to 3 business days.

It is then sent to the packaging department ensuring adequate protection for your goods. This can take a couple of business days.

After that, we send it off to our shipping department and depending on your location it can take a few business days for the shipping company to pick-up your order as not all destinations have a daily shipping route.

All care is taken to process your order as fast as possible.

Thank you for your understanding.

Express Shipping

You the user/ buyer/ third party acknowledge and agree to the following:

If you would like express shipping please contact us on:

[email protected]

Please bear in mind that express shipping incurs additional charges and we cannot offer a flat express shipping charge as orders are of different weights and sizes incurring variable express shipping rates.

Frequently Asked Questions (FAQ)

You the user/ buyer/ third party acknowledge and agree to the following:

That you have read our Frequently asked questions (FAQ) section on the website.

Refund Policy

You the user/ buyer/ third party acknowledge and agree to our refund policy which is as follows:

Return based on change of mind.

Please pick your products carefully as we DO NOT accept refunds or returns based on change of mind.

Refunds/ Returns based on damaged and/ or faulty goods.

If your product is damaged or faulty then you will need to take photo’s or a video of the damaged or faulty product ensuring evidence is adequately captured in your photos or video and send it to:

[email protected]

Once we have assessed the product for the damage or fault we will offer you a refund, store credit, or re-send a new product out to you depending on what you would like us to do for you. We sincerely apologise in advance for the inconvenience this has caused you.


If your product is under warranty and the fault and/or defect complies with the terms of the warranty then you will ordinarily be entitled to the remedies stated within the terms of that warranty. A return/ refund under warranty needs to be investigated by the manufacturer before a return/ refund can be issued. Cost of the return is borne by the manufacturer when it is deemed that the manufacturer was at fault. However, if the consumer was at fault then the manufacturer reserves the right to recover costs from the consumer. You as the consumer have the right to a repair, refund, or replacement if it is deemed that the manufacturer is at fault.

Please email us on [email protected] with evidence of the fault/ defect via photo’s or video capturing sufficient evidence of the products fault/ defects. We will then start our investigation and try to provide your with a resolution as soon as possible. We sincerely apologise in advance for the inconvenience this has caused you.

Gift Cards

You the user/ buyer/ third party acknowledge the following:

All Gifts are valid for 12 months from the date of purchase after which time they are deemed expired/ invalid.

Order Cancellation Fee

If you decide to cancel your order for whatever reason, we will impose a $5.00 cancellation fee. However, there will be times when we will not cancel the order, such as in the event that the order has already been shipped.